Refund & Returns

Return & Refund Policy

TECHWAY Scales brings you high quality weighing scales at affordable prices in Indian Market. We do not offer refund once the product is dispatched, but replacement is allowed within 3 Days from the date of receipt of the product if the damage that is believed to happen in transit and effects the performance of the scale after the approval from our QC authorities. Approval will be solely based on the assessment done by our authorities on the basis of unboxing video provided by the customer. Return would be possible if customer receive different product other than what has been originally ordered within 3 days from the receipt of the product . This must be immediately notified to customer care team with suitable pictures and videos .

Damaged Product

Unfortunately if the product received is damaged, please get it notified to us and share the unboxing video of the product and Mail us to query.techway@gmail.com (SUBJECT: Damaged Product: Name, Phone Number, Order Date)

We will pick up the damaged product within 3 working days from your location and will resend a new product at no additional charges after receiving and validation of the returned product.

Please note, no product damage claim will be entertained without a Valid, Untampered and Clear unboxing video of the first unboxing of the product.

Different Product

Incase if you have received a different product from what you have ordered, Please share the unboxing video of the product and Mail us at query.techway@gmail.com (SUBJECT: Different Product: Name, Phone Number, Order Date). We will validate the order details and will pick up the Different product from your location within 3 working days and will resend a new product at no additional charges after receiving and validation of the returned product.

If you have any other concern, please contact us at: query.techway@gmail.com

Cancellation policy

As we receive your order and payment, packing and dispatch procedure is started immediately hence cancellation or modification of order is not possible. We accept prepaid orders only because we ship the product just after receiving the order.

Refund Time

In case of any issues related to the product as mentioned above we will refund the Amount with in 3 to 5 working days from the date of receipt of the item in our warehouse and it fulfils the criteria which makes the case refundable , to the original payment method . It may take upto 7 days to the amount should reflect in customer’s Bank account.